Privacy Policy

Intra USA is a brand of Intragrad, an Ontario-based staffing, recruitment, and Employer of Record company.

This Privacy Policy explains how Intragrad, operating as Intra USA, collects, uses, stores, discloses, and protects personal information when you:

• Visit usa.intra.ca
• Submit a contact form
• Request a Canada Advantage Report
• Ask about our staffing or Employer of Record services
• Communicate with our team
• Apply for an opportunity, where available
• Otherwise interact with Intra USA

In this Privacy Policy, “Intra,” “we,” “us,” and “our” refer to Intragrad and the Intra USA brand.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

The information we collect depends on how you interact with us.

Information You Provide

We may collect information you submit through our website, forms, email, telephone calls, meetings, or other communications, including:

• First and last name
• Business email address
• Telephone number
• Company name
• Job title
• U.S. state or other general location information
• Information about your organization and hiring needs
• Roles or positions you are considering
• Salary and employer-cost estimates
• Required qualifications, licenses, certifications, education, experience, or technical skills
• Messages, questions, and other information you choose to provide
• Communication preferences
• Resume, employment history, education, qualifications, and application materials, if you apply for an opportunity through Intra

Please do not submit patient information, medical records, protected health information, Social Security numbers, financial account information, passwords, or other highly sensitive information through our general website forms.

Information Collected Automatically

When you use our website, we or our service providers may automatically collect limited technical information, including:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Pages viewed
• Date and time of access
• Referring website
• General geographic region
• Website interactions
• Cookie and similar technology identifiers

This information may be used to operate, secure, maintain, and improve the website.

Information From Other Sources

We may receive information from:

• Business partners
• Referral sources
• Publicly available professional sources
• Recruitment platforms
• Social and professional networking platforms
• Service providers supporting our business operations

We may use personal information to:

• Respond to inquiries and messages
• Prepare and deliver Canada Advantage Reports
• Evaluate whether a role may be suitable for remote Canadian staffing
• Provide salary, employment-cost, and savings estimates
• Discuss staffing, recruitment, or Employer of Record services
• Identify and recruit suitable candidates
• Communicate about requested services
• Schedule calls, meetings, and follow-ups
• Send form-submission confirmations
• Manage client, candidate, and business relationships
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Prevent fraud, misuse, and security incidents
• Maintain business and communication records
• Comply with legal, regulatory, contractual, and reporting obligations
• Establish, exercise, or defend legal rights
• Carry out other purposes explained when the information is collected

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

When you request a Canada Advantage Report, we may collect contact information and details about up to three positions.

We use this information to:

• Assess whether each position may be performed remotely from Canada
• Research Canadian talent availability
• Estimate Canadian compensation
• Review relevant licensing, security, operational, or regulatory considerations
• Compare the estimated fully loaded cost of an independent U.S. hire with the estimated cost of hiring through Intra
• Prepare and deliver the requested report
• Contact you about your request and related services

After submission, we may send you an email confirming the information you provided. You may reply to that email with corrections or additional details.

When you submit our contact form, we use the information provided to review your message, respond to your inquiry, and communicate with you about the subject of your request.

Submitting a contact form does not create a client, employment, or other contractual relationship with Intra.

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, and operational limitations.

You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. You may still receive service-related, transactional, or administrative communications connected to an active request or relationship.

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember preferences
• Protect forms and prevent abuse
• Understand website traffic and usage
• Measure and improve website performance

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be subject to your consent depending on your location and the technologies used.

You can control cookies through your browser settings and, where available, the website’s cookie-preference tool. Disabling cookies may affect certain website functions.

We do not disclose personal information except as described in this Privacy Policy, with your authorization, or where permitted or required by law.

We may share information with service providers that support functions such as:

• Website hosting and infrastructure
• Email delivery
• Form processing
• Cloud storage
• Information technology and cybersecurity
• Analytics
• Customer relationship management
• Recruitment and candidate management
• Payroll and employment administration
• Professional, legal, accounting, or insurance services

These providers may only use personal information as necessary to perform services for us or as otherwise permitted by applicable law and their agreements with us.

We may also disclose information:

• To comply with a law, court order, subpoena, or lawful government request
• To investigate fraud, abuse, or security incidents
• To protect the rights, safety, property, or operations of Intra or others
• In connection with a merger, restructuring, financing, sale, transfer, or other business transaction
• With your direction or consent

We do not sell personal information for monetary compensation.

Information provided through our contact and Canada Advantage Report forms is not used for cross-context behavioral advertising.

If our practices materially change, we will update this Privacy Policy and provide any legally required notices or choices.

Intra is based in Ontario, Canada and serves organizations in the United States.

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where we or our service providers operate. Information processed outside your jurisdiction may be subject to the laws of the jurisdiction in which it is stored or processed, including lawful access by courts, law-enforcement agencies, or government authorities.

We take reasonable measures to select service providers and safeguards appropriate to the nature of the information involved.

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Respond to inquiries and provide requested services
• Maintain appropriate business records
• Meet legal, contractual, tax, accounting, employment, or regulatory obligations
• Resolve disputes
• Prevent fraud or misuse
• Enforce agreements and protect legal rights

Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Loss or theft
• Unauthorized access
• Unauthorized use or disclosure
• Copying or modification
• Accidental destruction
• Security incidents

These safeguards may include access controls, authentication measures, encryption where appropriate, system monitoring, staff procedures, and secure service providers.

No website, transmission method, or information system can be guaranteed to be completely secure. You should use caution when sending information electronically and avoid submitting sensitive information that is not required.

Depending on where you live and the laws that apply, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Withdraw consent to certain processing
• Object to or restrict certain uses
• Request a portable copy of certain information
• Opt out of certain marketing communications
• Make a complaint to an applicable privacy regulator
• Exercise privacy rights without unlawful discrimination

These rights may be subject to legal exceptions. For example, we may need to retain information to meet legal obligations, complete a requested service, protect security, or establish or defend legal claims.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where a state privacy law applies to Intra and your information, we will process verified requests in accordance with that law. You may also be permitted to use an authorized agent, subject to appropriate identity and authorization verification.

Intra does not discriminate against individuals for exercising applicable privacy rights.

Canadian residents may request information about the existence, use, or disclosure of their personal information and may request access to or correction of that information, subject to applicable exceptions.

You may also contact us with questions or concerns about how personal information is handled.

Our website may contain links to third-party websites, platforms, publications, or services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. You should review the privacy policy of any third-party service before providing personal information.

Our website and services are intended for businesses and working professionals. They are not directed to children under the age of 16.

We do not knowingly collect personal information from children through this website. If we learn that a child has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

Additional privacy notices, agreements, or policies may apply to clients, candidates, employees, contractors, and other individuals who enter into a formal relationship with Intra.

Where another notice or agreement conflicts with this website Privacy Policy, the more specific notice or agreement will govern the information covered by it.

We may update this Privacy Policy periodically to reflect changes to:

• Our website
• Our services
• Our technology
• Our service providers
• Our information-handling practices
• Applicable legal or regulatory requirements

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through other appropriate methods.

For questions, concerns, access requests, correction requests, or other privacy inquiries, contact:

Intragrad, operating as Intra USA
Ontario, Canada
Email: team@intra.ca
Subject line: Privacy Request

We will review and respond to privacy inquiries in accordance with applicable requirements.