Terms of Use

These Terms of Use govern your access to and use of usa.intra.ca, including its pages, forms, calculators, reports, content, and related website features.

The website is operated by Intragrad under the Intra USA brand. In these Terms, “Intra,” “we,” “us,” and “our” refer to Intragrad and Intra USA.

By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, you should not use the website.

Intra USA is the U.S. staffing brand of Intragrad, an Ontario-based staffing, recruitment, and Employer of Record provider.

We help U.S. businesses recruit and employ Canada-based professionals while supporting payroll, human resources, employment administration, and Canadian compliance.

Information on this website is provided to help businesses learn about Intra, assess potential hiring opportunities, and contact our team.

Using this website, submitting a form, requesting a Canada Advantage Report, communicating with our team, or receiving information from Intra does not:

• Create a client, employment, agency, partnership, fiduciary, or other formal relationship
• Require Intra to provide services
• Require you or your organization to purchase services
• Create a binding offer or service agreement
• Guarantee that a candidate will be identified, presented, hired, or retained
• Guarantee that a particular role can legally or operationally be performed from Canada

A formal staffing or Employer of Record relationship begins only after the relevant parties enter into a separate written agreement.

If a signed client agreement conflicts with these Terms, the signed client agreement will govern the services covered by that agreement.

The content on this website is provided for general informational and business-planning purposes.

Nothing on the website constitutes legal, tax, accounting, immigration, financial, employment, regulatory, cybersecurity, healthcare, licensing, or other professional advice.

You are responsible for obtaining advice from qualified professionals regarding your organization’s specific circumstances.

The Canada Advantage Report is a complimentary preliminary assessment designed to help businesses evaluate whether a particular role may be suitable for remote Canadian staffing.

A report may include:

• A preliminary role-feasibility assessment
• Canadian talent-market information
• Estimated salary ranges
• Estimated employer costs
• Estimated costs through Intra
• Potential annual savings
• Licensing, regulatory, security, or operational considerations
• Other relevant hiring observations

Canada Advantage Reports are based on the information provided by the requester, available market information, reasonable assumptions, and conditions existing when the report is prepared.

They are not legal opinions, formal compliance assessments, binding quotations, employment guarantees, or promises of particular results.

Intra may revise an assessment if additional or corrected information becomes available.

Any calculator, cost comparison, salary range, savings estimate, or projection displayed or provided through the website is an estimate only.

Results may be affected by factors including:

• The role and level of seniority
• Location and labour-market conditions
• Required education, certifications, or licences
• Experience and technical requirements
• Employee compensation
• Bonuses and commissions
• Benefits and paid time off
• Payroll taxes and statutory costs
• Insurance and retirement contributions
• Currency exchange rates
• Working hours and schedules
• Client-specific requirements
• Changes in law, regulation, or market conditions

Calculator results and estimates are not quotations or guarantees. Final compensation, fees, costs, and terms will be established through a separate written agreement.

You are responsible for verifying the accuracy and suitability of any estimate before relying on it for a business decision.

References to potential savings, including statements that businesses may save approximately 20% to 40%, describe estimated outcomes based on certain roles and hiring scenarios.

Actual savings vary and are not guaranteed.

Savings depend on factors such as the role, compensation, employer costs, location, benefits, working hours, currency exchange, market conditions, and the assumptions used in the comparison.

A Canada Advantage Report may provide a more specific estimate based on information supplied by your organization.

Website references to Intra’s pricing, including a management fee of $4 USD per hour worked, are provided for general informational purposes.

Pricing may be subject to:

• The specific services requested
• The role and employment arrangement
• Working hours and scheduling
• Insurance or compliance requirements
• Currency, tax, or payroll considerations
• Additional terms agreed to in writing

No fees are charged solely for submitting a website form or requesting a Canada Advantage Report.

Final pricing and payment terms will be contained in the applicable client agreement.

Intra does not guarantee:

• The availability of candidates for a particular role
• A specific number of candidates
• A particular recruitment timeline
• That a candidate will accept an offer
• That a candidate will meet every requested qualification
• That a placement will remain employed for a specific period
• That a role is suitable for remote Canadian staffing
• A particular business, financial, or operational outcome

Recruitment results depend on market conditions, compensation, role requirements, candidate interest, hiring timelines, and other factors outside Intra’s control.

Any replacement guarantee described on the website is subject to eligibility requirements, limitations, exclusions, timelines, client responsibilities, and other terms contained in the applicable signed client agreement.

Website references to a replacement guarantee do not create an independent or unconditional guarantee.

The signed client agreement will determine whether a replacement guarantee applies to a particular engagement.

Some roles may not be suitable for remote Canadian staffing because of:

• Professional licensing rules
• State, provincial, or federal regulations
• Immigration or work-location requirements
• Patient, client, or customer location
• Privacy or data-security obligations
• Export controls
• Government-contract requirements
• Payer or insurer restrictions
• Data-residency requirements
• Security-clearance requirements
• On-site duties
• Access to controlled systems or information
• Contractual restrictions imposed by third parties

Intra may provide preliminary observations about these issues, but the client remains responsible for obtaining appropriate legal, regulatory, tax, security, and professional advice.

You agree that information submitted through the website will be accurate, current, and complete to the best of your knowledge.

You must not submit:

• Information you are not authorized to provide
• False, misleading, or fraudulent information
• Social Security numbers
• Banking or payment-card information
• Passwords or authentication credentials
• Patient medical records
• Protected health information
• Highly sensitive personal information
• Confidential information belonging to another party without authorization
• Malicious code, harmful files, or unlawful content

You remain responsible for the content you submit.

By submitting information, you authorize Intra to use it for the purposes described in our Privacy Policy, including responding to your inquiry, assessing a role, preparing a requested report, and communicating with you.

When you submit a form, you authorize Intra to send communications related to your request, including:

• Submission confirmations
• Canada Advantage Reports
• Responses to questions
• Follow-up communications
• Information required to complete or clarify your request
• Service-related communications

You may reply to an email to provide additional information or request corrections.

Marketing communications, where used, may include an unsubscribe option as required by applicable law.

You may use the website only for lawful business and informational purposes.

You must not:

• Use the website for unlawful, fraudulent, or deceptive purposes
• Attempt to gain unauthorized access to the website or related systems
• Circumvent security, authentication, rate limits, or access controls
• Probe, scan, or test vulnerabilities without written authorization
• Introduce malware, viruses, harmful code, or automated attacks
• Interfere with the operation or availability of the website
• Scrape, harvest, or collect information through unauthorized automated means
• Impersonate another person or organization
• Submit spam or abusive communications
• Infringe intellectual property, privacy, confidentiality, or other rights
• Copy or reuse website content in a misleading manner
• Use website content to misrepresent an affiliation with Intra

We may restrict or terminate access where we reasonably believe these Terms have been violated.

The website and its contents are owned by or licensed to Intra and are protected by applicable intellectual property laws.

This includes:

• Text and written content
• Branding and logos
• Page designs and layouts
• Graphics and visual elements
• Calculators and report formats
• Documents and downloadable materials
• Software and source code
• Photographs and media
• Databases and compilations

You may view and use the website for your own internal business evaluation.

You may not reproduce, distribute, modify, sell, license, publish, commercially exploit, or create derivative works from website content without prior written permission from Intra.

“Intra,” “Intra USA,” “Intragrad,” and related branding may not be used in a way that suggests endorsement, sponsorship, partnership, or affiliation without written authorization.

If you provide ideas, suggestions, or feedback about the website or our services, you permit Intra to use that feedback without restriction or compensation.

This does not give Intra ownership of confidential business information clearly identified and properly disclosed under a separate confidentiality obligation.

The website may contain links to third-party websites, platforms, credentials, awards, government records, publications, or services.

Links are provided for convenience and informational purposes. Intra does not control and is not responsible for:

• Third-party content
• Availability
• Accuracy
• Security
• Privacy practices
• Products or services
• Changes made by the third party

A link does not necessarily constitute an endorsement.

Your use of third-party services is governed by the third party’s own terms and policies.

We may update, modify, suspend, remove, or discontinue any part of the website at any time.

We do not guarantee that:

• The website will always be available
• Access will be uninterrupted
• The website will be error-free
• All information will always be current
• Every feature will operate on every browser or device
• Emails or form submissions will always be delivered successfully
• Errors or technical issues will be corrected immediately

We may perform maintenance, upgrades, or security work without notice.

To the maximum extent permitted by applicable law, the website and its contents are provided on an “as is” and “as available” basis.

Intra disclaims all representations and warranties not expressly stated in these Terms or a signed agreement, including implied warranties of:

• Accuracy
• Completeness
• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability
• Security
• Reliability
• Suitability for a particular business decision

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

To the maximum extent permitted by applicable law, Intra and its directors, officers, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website.

This includes loss of:

• Revenue
• Profits
• Savings
• Business opportunities
• Data
• Reputation
• Productivity
• Candidate opportunities
• Expected hiring outcomes

Intra is not responsible for decisions made based on website content, estimates, calculators, reports, or preliminary assessments.

Where liability cannot be fully excluded, Intra’s aggregate liability arising solely from your use of the public website will be limited to the greater of:

• The amount you paid specifically to access the website during the preceding twelve months, or
• $100 CAD

This limitation does not apply where prohibited by law or to liability that cannot legally be limited.

To the extent permitted by law, you agree to indemnify and hold harmless Intra and its directors, officers, employees, contractors, and representatives from claims, losses, liabilities, costs, and reasonable legal expenses arising from:

• Your misuse of the website
• Information or content you submit
• Your violation of these Terms
• Your violation of another party’s rights
• Your unlawful or unauthorized conduct

This section does not require you to indemnify Intra for conduct for which indemnification cannot legally be required.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

The Privacy Policy forms part of these Terms and should be reviewed before submitting information through the website.

These Terms and your use of the website are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

Subject to any rights that cannot legally be waived, disputes relating to these Terms or the website will be brought before the courts located in Ontario, Canada.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

A failure or delay by Intra in exercising a right under these Terms does not waive that right.

A waiver is effective only if made in writing by an authorized representative of Intra.

You may not assign or transfer your rights or obligations under these Terms without Intra’s prior written consent.

Intra may assign these Terms in connection with a corporate restructuring, merger, acquisition, financing, sale of assets, or transfer of the website or business.

These Terms and the Privacy Policy constitute the agreement between you and Intra concerning use of the public website.

They do not replace or modify a separately signed client, employment, candidate, confidentiality, or service agreement.

We may update these Terms periodically to reflect changes to:

• The website
• Our services
• Our business practices
• Technology
• Applicable laws
• Regulatory requirements

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Questions about these Terms may be directed to:

Intragrad, operating as Intra USA
Ontario, Canada
Email: team@intra.ca
Subject line: Terms of Use Inquiry